Etsy Reviews and Complaints

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Etsy Reviews

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  • Counterfeit Merchandise



    Believe it or not if you thought ebay has alot of fake / counterfeit merchandise than stay off of est.com. Just do a search of "cc" brooch, pin, ribbon, bracelet, earrings, even REPLICA and you will see tons of counterfeit Chanel merchandise. I have tried reported these counterfeit items through the "report item" button on etsy and even writing to etsy's supposed marketing integrity department but etsy REFUSES to remove any counterfeit merchandise on their site. Since the sale of counterfeit merchandise is illegal and etsy REFUSES to remove these items, etsy... More...
    (Beauty)
    JayJohnson's Picture   JayJohnson    0 Comments   Comments
  • never buy from LavenderbyJuanita on Etsy



    LavenderbyJuanita brands itself on etsy as a wedding jewelry shop. They charge hundreds out dollars for necklaces, earrings and other hair accessories. The seller hss mostly all5 star reviews but i found out the hard way how she accomplished this. I bought $400 worth of merchandise. They where all below expected quality. The necklace broke when i tried it on. The seller was extremely difficult to work with for the return process. She refused to take responsibility. To make matters worse, she cancelled my entire transaction to prevent me from leaving feedback. No wonder she had perfect... More...
    (Miscellaneous)
    findingtofu's Picture   findingtofu    1 Comments   Comments
  • Geekstertees horrible customer service



    I was looking to get a unique shirt for my fathers for Christmas, so I contacted Geekstertees about getting a customer shirt done. I had asked in my first message what the cost would be before shopping. She was helpful with creating the shirt I wanted and then have me a price $25 $5.50 for shipping. Then when she created the order she told me it would be $30 $5.50 shipping. When I went to check out though, there was an extra charge of $6.35 for shipping. When I asked her about it she calmed that I had not told her I was in Canada, which is why from the start I had asked for the price... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Anonymous0131's Picture   Anonymous0131    0 Comments   Comments
  • Etsy Complaint - bad customer service



    I purchased an item on Etsy, both the seller and myself were given the incorrect tracking number and the item that was allegedly sent to me was actually something completely different that was sent to someone in another city with another name. My item has vanished. Both myself and the seller have tried to log a complaint with Etsy but they have closed the case and will no longer help. They say that the item was delievered, but the trouble is, it wasn't my item. Mine was a hammock and the item in the tracking number was a remote control plane. This item cost me a lot of money and now... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    bnuttree's Picture   bnuttree    0 Comments   Comments
  • Etsy does nothing to protect the buyers.



    I ordered several shirts from a seller for a team event I was competing in. The seller did not ship as promised nor would she answer any of my messages to her. I contacted Etsy and after they made me wait their "appropriate time" and still not hearing from the seller I had to reorder the shirts to have them in time for the event. Etsy was made aware of this but still allowed the seller to wait to the last possible minute. Right before my refund was due to be issued she decided to ship the shirts. Because she shipped the shirts and does not accept returns Etsy will no longer help... More...
    (Shopping, Chain Stores)
    Cres1971's Picture   Cres1971    0 Comments   Comments
  • Never Received Items



    After two smooth transactions through Etsy, I was not worried about ordering 2 pairs of earrings from Janet Galla at TrinketsNWhatnots. When the earrings did not arrive after 2 weeks, I wrote to her asking where they were. Supposedly they were lost in the post. We had a cordial exchange in which I said I would be happy to wait for a new pair. Then she supposedly had trouble sourcing some stones. I still waited pleasantly. Then she stopped replying to my emails. After 3 emails, I made a complaint to Etsy and Paypal. But wait,You CANNOT make a complaint to Paypal after 45 days and Etsy after... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    GillR's Picture   GillR    0 Comments   Comments
  • wedding band sent to another state !!



    I bought from Two Birch a 3 stone ring for a wedding band. I've been waitig for it to get here when I checked the tracker. It says it was delivered 5 days ago to some place in Terrytown, NY! I put my home address in CA, I have no idea where the hell they got a NY address from. Even though they reply pretty quickly to the messages, I'm still here waiting for my ring! Really disappointing for my first time using Etsy. Never again will I go through them. Hopefully I atleast get this fixed and I get my ring ! ugh! More...
    (Beauty)
    shmeph's Picture   shmeph    0 Comments   Comments
  • Item never recieved



    I ordered a Seattle Seahawks blanketon June 13,2014 from Blankets Unlimited in Chesapeake, VA owned by Whitney Martin. I paid $72.00 and the item was to ship on July 11,2014. It is now August 10,2014! I have sent several emails and no response. I am really put out with this kind of service. Order #144184210 Transaction ID #207640876 All I want is my blanket or my money back. More...
    (Miscellaneous)
  • seller on Etsy



    Bought and returned items from a vendor on ETSY. but never was refunded my money. Opened a claim with ETSY, they basically told me to work it out with the seller. 35 emails back and forth with the seller stating they will refund me which I Never got and Etsy is continuing to tell me to work it out with the seller. ETSY does not hold their vendors accountable and does not help the buyers. Was never informed I could try to recoup my money through Paypal. They now are telling me it's past the 60 days for them to do anything to help me even though I followed exactly what I was told to do... More...
    (Miscellaneous)
  • Belly Bans



    I ordered $19.50 dollars worth from mypetzplace and the money came out of my paypal account but I have never received my items. Let her a message but have not heard from her. Do not know where to go from here. I plan on contacting Paypal. Any help would be appreciated. Thanks! More...
    (Pets)
  • Never received



    I spent several hundreds of dollars ordering a stained glass window from karenmiles on etsy... and after several months of asking, she kept saying it was coming, and it never did. Etsy only allows you to post a review within like 60 days of purchase when she had not even BEGUN the item, according to her. Will never know if she even tried but I got only sympathy from Etsy but nothing else, and certainly no refund from the seller. Etsy does not hold its vendors accountable to the purchase AT ALL--period. If someone doesn't fulfill a paid order, that is basically your problem. Avoid... More...
    (Home Improvement)
    cmrkiddoc's Picture   cmrkiddoc    0 Comments   Comments
  • ArtisticAfterthought's cat tower is the BEST



    I wanted to post this on etsy itself, but I bought the item before the shop went live, so the site won't let me ugh. ANYWAY, I love love love this item and needed to gush somewhere, so thank goodness this site's here! This cat tower is really a gorgeous accent piece that happens to be cat-friendly as well. I live in a studio apartment, and my poor kitty doesn't have much room to play, so he really loves hopping around on this tower! And I love how pretty it is :-) Seriously, the other cat towers on etsy are merely practical. This one is beautiful AND a great cat toy. A... More...
    (Pets)
    astralcolt's Picture   astralcolt    0 Comments   Comments
  • ITEM never received



    I am making my complaints known - my daughter ordered me a grandma's necklace through your website. It didn't cost a lot of money, but it was a lot of money for her. She ordered a week before Mothers Day, so she knew it would be later. But according to the tracking statement, I should have received it yesterday. I have contacted UPS and now I am contacting you. She was charged on her credit card as soon as she ordered it. The necklace has never come. I have checked my mail box - the apartment leasing office - if the package was too big for my mailbox and I have gotten... More...
    (Holiday shopping reviews)
    joytx's Picture   joytx    2 Comments   Comments
  • I was ordered a glasses from Takemoto. It was horrible experience.



    I was order a handmade glasses from this designer. This is first time I in Etsy. I wanted to change the frame from the previous order. Also I did top up the balance because the frame was more expensive than the previous one. He was nasty and not friendly at all. After all he not reply my email anymore. I was worry so I decide to cancel the order. He start to get even more nasty and scold me "stupid" Australia chinese. Very disappointed with him. After the refund he still using Etsy email to argue with me and insulted me as a useless australian chinese. What is going on this this... More...
    (Miscellaneous)
    kathy12345's Picture   kathy12345    0 Comments   Comments
  • Iamfinebydesign owner is insulting



    I ordered a sweatshirt online, found out it would not ship for 2 weeks. I emailed to ask why and started to receive condescending emails, telling me I should LEARN to read the shipping policies. Many nasty emails followed, all insulting to me. Owner cancelled order and said I would be refunded and told me to "kindly get lost!" I told her I still have no refund pending, and she emailed me info and said she had rocks in her yard smarter than me. She is the most unprofessional business person I have ever dealt with and I'm tired of her tirades. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Onelemrac's Picture   Onelemrac    1 Comments   Comments
  • Sherryval Disney Cosplay/Costume



    Purchased a $250 custom cosplay/Halloween costume from etsy seller Sherryval (Sherryval, Imogen, SherryImogen) in Sep 2013. Sherryval agreed to ship costume in time for Halloween. After failing to ship the costume on the agreed date, there was no way it was going to arrive for Halloween . She also said she had actually shipped it but was returned to her. This turned out to be a lie as she admitted never having made costume. She agreed to refund me, but stated that she was having financial difficulties. I agreed to delay the refund and work something out where she could maybe make... More...
    (Miscellaneous)
    Scammedonetsy's Picture   Scammedonetsy    1 Comments   Comments
  • No customer service.



    I purchased 2 items ad seller tracked it under 1 number. I only received 1 item and seller clearly emailed me back that she had no idea what she sent me and what I ordered. ETSY still sided with her. I did pay with paypal and I won, but truly, buyer beware. They can track trash to you and if there is a tracking number, but still email you that they didn't send the items, they will not side with you. Absolutely ridiculous!!! BUYER BEWARE! More...
    (Miscellaneous)
    bsk123's Picture   bsk123    0 Comments   Comments
  • Prohibited items?



    As of Etsy terms your not allowed to sell item that are not vintage, meaning items that are at least 20 years & older. Yet they allow shop to sell new 1.00 store items & do nothing about it. StartathomeVintage sells garbage & sell it too, defrauding people into thinking their really purchasing a vintage item, NOT, how is this fair to all the other seller that actually know antiques & vintage items? Also animals fur is supposed to be prohibited NOT, they allow shops only selling real animal fur. https://www.etsy.com/shop/furz11?ref=shopsection_shophome_leftnav More...
    (Miscellaneous)
    Theblackgoat's Picture   Theblackgoat    0 Comments   Comments
  • Busy



    This was the only item I received. I paid 47.00 for another order and 37.23 for another but the 30.15 order number 123970734 is all that I received. I have no e-mail just the 866 294 3879 number on my bank acct. and that line is always busy. What happened to the two orders that I was charged? (baby newborn clothes) More...
    (Delivery Services)
  • made order on August 15 finally received the order on december 7



    I purchased robes from OccassionsEmbroidery to make as a gift to my bridesmaids on August 15. i waitied for my order for months finally on the month of december i message the seller asking where was my order and why it hasnt been shiiped. she message me a tracking number but the order was never sent, so finally i was annoyed with all this so i decided if they didnt ship my order by that weekend i would cancel my order, that sure helped but is it really necessary to say you will cancel your order for them to ship it out. but sad to say when i received my order one of the names on the robe is... More...
    (Shopping, Chain Stores)
    elizabeth2325's Picture   elizabeth2325    0 Comments   Comments
  • New mother ripped off by seller MyWoobyandMe



    Etsy does nothing to patrol untrustworthy sellers. I bought handmade baby blankets for my new baby by MyWoobyandMe. Beware Buyers! The seller Chris didn't follow up after payment and then said she was behind on orders when she finally returned my emails, and asked for more time. Little did I know this meant the complaints and review process for me was shut down . She then'sent' the blankets - but the shipping number was a fake. Because I was polite and waited I had missed the cut-off to complain....... I saw in her feedback similar recent issues but i was unable to leave... More...
    (Parenting, Nannies, Babies, Family)
    Clairele's Picture   Clairele    2 Comments   Comments
  • Etsy has awful customer service



    Etsy has the worst customer service and oddest/worst way of handling issues with ordering items I have ever seen. For those of us using Etsy as "buyers." Etsy offers no help, feedback. will not advocate for you, and they do not even have a customer support PHONE NUMBER that you can contact. I ordered an item from a seller, received the wrong item, and there was actually nothing I could do. Etsy's idiotic response was "work it out with the seller, there is nothing we can do." Well of course the seller didn't want to work it out with me, they already had my... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    pissedatetsy's Picture   pissedatetsy    0 Comments   Comments
  • Etsy will NOT help you at all if you have an issue



    Etsy really is terrible with customer service. I had a issue with a shop that wouldn't send me an item I purchased, and Etsy did ABSOLUTELY NOTHING for me. I tried reporting the problem dozens of time to the Etsy website, and they responded everytime with some version of "Sorry, we can't help you, work it out with the seller." Well, where is the customer service in that? I was so disgusted with their absolute lack of customer service that I reported them to the BBB. I will never shop form their website again because if something goes wrong with a seller (and there are a... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    etsysucks123's Picture   etsysucks123    1 Comments   Comments
  • myglitteringworld.etsy.com



    I an writing this review for the shop myglitteringworld. This shop mentions in its tagline that it offers handamde unique and authentic jewelry. So, I thought why not give it a try. So, Ordered some jewelry pieces. At first I ordered a glass tile pendant. The first thing i liked about this shop (myglitteringworld) was its detailed descriptions like material used, how its made, even dimensions and also the policies. So, my first product was glass tile pendant and it turned out to be much more beautiful and cool piece of jewelry. Next i ordered a necklace and earrings from its gold gilded... More...
    (Featured Editor)
    suhana1204's Picture   suhana1204    0 Comments   Comments
  • bad experience



    got kicked off etsy before i even had a chance to start failed to reply to their email and well they wouldnt let me log in and deleted me. thankfully i had nothing on there and had nothing to lose. terrible terrible business found a better home with redbubble and deviant art i actually sell on redbubble and they dont send you spam. More...
    (Miscellaneous)
    kickedout1979's Picture   kickedout1979    1 Comments   Comments
  • Silver Diva - product never arrived & no feedback from seller 6 months down



    I ordered off Silver Diva, 6 months later I had called twice and messaged and this is the response i get: "Frankly I am sick and tired of trying to figure this out for you and waiting for months at a time to get a response from you about your problem. I have never spoken to you on the telephone about this issue. You may have left a voice mail for me, but we have never spoken on the phone in person. Because your transaction is more than 6 months old, we have to ask etsy support for them to issue the refund. I have just written them and asked them to issue you the refund. If they... More...
    (Shopping, Chain Stores)
    anonboston's Picture   anonboston    0 Comments   Comments
  • policies are bogus words



    why do all these sites like Ebay, Amazon, Etsy have a policy page for sellers to enter shipping, processing, returns, and vital information for the transaction? Either it is a waste of time or there are MILLIONS of illiterate people shopping on these sites. I am a seller with a CLEAR policy page and 98% of my buyer's are (RETARDED) no offense to the mentally handicapped! But who in the HELL just blindly buys stuff without knowing the details and crying later!! Etsy just sucks, they protect their own policy which states sellers must have policies, but wait... they don't... More...
    (Miscellaneous)
    marpar's Picture   marpar    4 Comments   Comments
  • Etsy allows fraudulent sellers~ Lisa Su



    Lisa Su was supposed to ship an item for a baby shower. It arrived a week late. She instructed me to reject the item and she would issue a FULL refund. I only received a portion of the money back. Both Etsy and PayPal have done nothing to Lisa Su, and have allowed LisaSu to continue to sell on Etsy. I was unable to leave feedback because the transaction was canceled. Beware of both Etsy and LisaSu....and never use a debit card on Etsy. Their Trust and Safety department is a joke! It's automated and a real human will never contact you. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Etsy vendors misrepresent their products



    I have purchased from 25 Etsy vendors so far. Six of those vendors have either misrepresented (lie is such a strong word) their product as "excellent" condition, or wrapped the item so poorly it arrived broken. I'd love to share photos of these. Then when I leave a neutral review for one, the vendor is just vile toward me in their review. I'm afraid I've had enough of Etsy. The customer service is non-existent, the help menu is only for vendors. Nobody to call or complain to even. I had one vendor who sent me a broken (literally bandaged) perfume dauber and... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    MAKTRAVELER's Picture   MAKTRAVELER    1 Comments   Comments
  • Greeting Cards by LeTrango



    The products came in perfect condition. As I live in Asia, I was afraid that the delivery would take a longer time, however, the parcel came 6 days after dispatch. It was very helpful as I was afraid that the parcel would take longer. The seller, Christina, has also been very helpful prior to my purchase, replying promptly to my questions. The quality of the the products were very good. The cards were wrapped and put into a bigger box which was really good so that it wont get damaged. Overall, I give a 5/5 stars for Le Trango! Do take a look at their designs, they're so cute! More...
    (Online Shopping - Sponsored by AMAZON.COM)
    karisematic's Picture   karisematic    0 Comments   Comments
  • Terrible Customer Service



    I ordered 5 Bridesmaid Dresses from http://www.etsy.com/people/VintageFashionRetro on December 19, 2012. The dresses didn't come until April 8, 2013 and they were not at all what I had ordered. The sewing was erratic, small holes close to the seams, sizes were wrong and one dress, meant to be grey with capped sleeves, was BLUE with no sleeves. I attempted to contact the seller several times and got no response. So I wrote a review, which caught the seller's eye immediately. She instantly contacted me asking me to resolve the isse through Etsy's "Kiss and Make Up"... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    tuffnail's Picture   tuffnail    0 Comments   Comments
  • Did not receive product - its been 3 months



    I ordered a product on Jan 15 - it was shipped and then returned to the seller for incomplete address - I contacted the seller who answered my email immediately and indicated she would reship once she received it back - well that was three months ago - I have been emailing seller every day. Have been promised by Etsy they would interven and issue a refund and apparently every other day i just get computer generated email after computer generated email and now they are saying they cannot refund me Completely unsatisfied - over a $38.00 phone case that no one is taking responsibility on... More...
    (Mobile Phones)
    linda212929's Picture   linda212929    1 Comments   Comments
  • THE WORST CUSTOMER SERVICE EVER!



    I SHOP ONLINE ALL THE TIME AND THIS WAS BY FAR THE WORST EXPERIENCE EVER! I ORDERED 1 PAIR OF LEGGINGS 3 WEEKS AGO WHICH WAS SCHEDULED TO BE SHIPPED OUT ON THE 22ND. IT IS THE 31ST AND IT STILL HAS NOT BEEN SENT OUT FOR SHIPMENT YET. NOT ONLY DID THEY KEEP ME WAITING FOR THE ITEM I HAD ALREADY PAYED FOR BUT NO ONE EVEN HAD THE COURTESY TO INFORM ME OF THE DELAY. I TOOK IT UPON MYSELF TO EMAIL THEM AND QUESTION THIS MATTER AND THEN WAS TOLD THE ITEM WOULD BE SHIPPED MONDAY APRIL 1ST. I AM SCHEDULED TO LEAVE THE COUNTRY FRIDAY AND REQUESTED THAT I RECEIVE MY LEGGING BEFORE THEN AND INSTEAD OF... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Sundaye's Picture   Sundaye    1 Comments   Comments
  • They wont let me sell



    I have tried to sell items that I embroidery on Etsy and they deactivated my account for no reason less than 24 hours when I had made it. I never got an email saying it was deactivated until I tried logging in the next day. I have sent proof to customer service that I hand embroidery the items I sell with photos yet they still wont let me sell any items. I thought this website is for sellers who make their own items...Etsy needs to change there customer service. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    merajaanu's Picture   merajaanu    0 Comments   Comments
  • etsy and their seller falls short



    All my transactions through etsy had been positive until most recently. I made a purchase and the seller never sent the product. I attempted to contact the seller to no avail. I then opened a 'case' with etsy. They 'elevated' my case within the same day. The seller then contacted me. I presume because etsy contacted her. She explained that there had been some serious person medical issues and apologized. I gave her the benefit of the doubt and the opportunity to make it right. I only agreed if certain things were agreed upon. Example: exact date item was to be... More...
    (Shopping, Chain Stores)
    Cristinaga's Picture   Cristinaga    0 Comments   Comments

Etsy Reviews By Product

 

Etsy Comments


sammyhagarisnumber1 says: (8 months ago)
 0
I purchase a rug from Rogue Rugz the owner is Gabrielle. DONT BUY ANYTHING FROM HER!!!! Horrible customer service....I asked her if the rug was 100 washable(NOT) the entire rug was glued....yes glued....who glues rugs!?!?!?! she said she would make another one free of charge and sew it....give her one week she said.... when I would try to contact her I would get no E-mail back....She is a fraud! I gort ahold of Etsy they said its between me and her since its been over two months. I called my credit card comp they gave me a refund..Thank Goodness because I would have been taking her ass to court!!!



lynn1332 says: (1 year ago)
 0
Hopefully you will get this post. Fireheart99 Carrie-Ellen Batcheller has excellent customer service, excellent products and excellent knowledge. A five star all the way down the line.



know1ukno says: (2 years ago)
 0
With the help of Trust and Safety Dept., I had a buyer steal two very valuable 18K white gold diamond gemstone rings. Though not part of my add, I even sent certification of main stones. Etsy let the buyer keep me jewelry, and charged me. I am looking for others to start a class action lawsuit and put these criminals out of business. This is NOT acceptable, and unless action is taken, this will continue. It is time to take a stand.
My email is; anneriddle@aol.com

Thank you



Newlight95 says: (2 years ago)
 0
Etsy looks great and it's affordable since I'm only in high school. But I hear a lot of complaints and there really the same. The thing Iv spent 5 days looking at comments about etsy and some buyers lie to get there money and the thing they wanted to buy. Some sellers have bad communication and go off for a week and don't tell the buyer. Sometimes the buyer losses what they bout in the mail and instead of asking the postal place they go strait o the seller. And it's not just buyers who complain it's seller to so if both are mad at etsy why don't you just join together and help fix easy so . In the future every one can use etsy and nothing bad would happen. Instead of blaming each others.



Newlight95 says: (2 years ago)
 0
Etsy looks great and it's affordable since I'm only in high school. But I hear a lot of complaints and there really the same. The thing Iv spent 5 days looking at comments about etsy and some buyers lie to get there money and the thing they wanted to buy. Some sellers have bad communication and go off for a week and don't tell the buyer. Sometimes the buyer losses what they bout in the mail and instead of asking the postal place they go strait o the seller. And it's not just buyers who complain it's seller to so if both are mad at etsy why don't you just join together and help fix easy so . In the future every one can use etsy and nothing bad would happen. Instead of blaming each others.



littleloulou says: (3 years ago)
 0
Etsy should be a shamed of their selves, I purchased an Item from Sweet Diaper Cakes and this seller was so forceful and rude.. When I informed seller about how poorly my gift was put together and nothing about was handmade what Etsy tries to preach "Handmade" this seller sold WALMART items at an inflated price I mean jacked up the price dramatically would have been better of buying the same items from Walmart myself and receive 3 gift sets for the price of 1.. Very unethical.. DO NOT BUY FROM THIS SELLER!! BEWARE

http://www.etsy.com/shop/sweetdiapercakes?ref=seller_info



googseller says: (3 years ago)
 0
I'm posting as a SELLER on Etsy - I want the public to know how Etsy treats sellers! I have been selling on ebay for 16 years so have a valid sales site for comparison.

I had been on Etsy for a month and was selling well, although only very small items. Someone purchased two items; paid for them, including shipping. In a few days I start getting "it never arrived you ripped me off emails" that escalated to outright lies, personal attacks, hundreds of lines long! Crazy stuff. Ranting, emotional out-of-control stuff full of #*(&# expletives and threats.

Of course what the buyer wanted was money back - I emailed etsy customer service asking them to remove the offensive feedback (which takes up an entire page!) -THEY REFUSED. After several attempts at getting some action from them, they still refuse, claiming such activity does not violate their standards. What standards? They have only one: MONEY. The buyer has purchased quite a few items at etsy; I suspect she has scammed other sellers to get free merchandise, but Etsy still gets their fees so don't care. Why else would they defend her rants so much that they insist on keeping them posted? They have never said that I have done anything wrong.

Meanwhile, I decided to do a direct comparison with ebay, listing items in both places for the same price and shipping. During one month I sold 12/12 items on ebay for a 100% sales rate. The same period on Etsy resulted in a 0.125% or 1/4 of a percent sales result.

That's proof that Etsy isn't even worth bothering with -



warrema says: (4 years ago)
 0
I used to love buying gifts on Etsy but when I placed an order September 2nd, and after 20 days, still had not received the product, I emailed the Seller. She never responded. I waited two weeks, then sent Etsy an email complaining that I had not received the item. They suggest I contact the seller (uh... did that) or PayPal to resolve the complaint. PayPal tells me they don't handle those types of complaints and to contact the seller... well, two months later she has never replied, I don't have my product and I can't get my money back, and the seller is still selling on Etsy!! I will NEVER shop Etsy again.



warrema says: (4 years ago)
 0
I used to love buying gifts on Etsy but when I placed an order September 2nd, and after 20 days, still had not received the product, I emailed the Seller. She never responded. I waited two weeks, then sent Etsy an email complaining that I had not received the item. They suggest I contact the seller (uh... did that) or PayPal to resolve the complaint. PayPal tells me they don't handle those types of complaints and to contact the seller... well, two months later she has never replied, I don't have my product and I can't get my money back, and the seller is still selling on Etsy!! I will NEVER shop Etsy again.



Dwolfe says: (4 years ago)
 0
Sellers - go somewhere else if your just starting out. Lack of tools, bad/non-existent CS, visibility is poor unless you renew listings often which is expensive over time.
Check the other venues, read the forums and look for the feeling your getting from long time established shops. Google for sites like this and check into the venue. If it still looks good try it, but don't put all your eggs in one basket.



theplaypen says: (5 years ago)
 +1
etsy is the worst place to buy. the people who run it are greedy and inept in their management. stay away like the plague, especially if you are a vendor/seller. bonanzle is a new, promising, friendly place to buy and sell. etsy will rob you blind with their uncaring, arbitrary rules.



EstySeller says: (5 years ago)
 +1
Esty has terrible CS - avoid them at all cost, set up your own domain and/or go on Craig's list. I've opened an account on Etsy back in January of this year and had an issue with my account set up in that I had sent a few emails to CS to see about clearing it up. After receiving zero response I then sent them a request to close my account and still have received no response. I've looked them up on the BBB site and got their phone number that was listed and called but of course it went to voicemail so I left a message but still no response. They have on my account that I owe them a balance that I don't owe because had they have responded earlier to closing my account this wouldn't happen. There is no feature on this site to where you can close your account yourself but have to send a request to CS to do it for you. It's useless if they don't even respond to your requests.



txkngfish says: (5 years ago)
 0
Not as good as they once were. They are quick to pull your shop when a person flags you instead of researching and talking to you about what problem is and a fix. No phone support and takes days to get prob;em resolved. Admin fatoritism to certain store or people, they get always picked for show cases.



baywatch6 says: (5 years ago)
 0
As a one time seller I find communicating with Etzy almost impossible. I keep getting canned messages with the same responses....I signed up to sell just once and they keep billing me each month for an auction that is no longer running. No phone number to reach them and no live people to talk to and they keep saying they don't have my correct email address....all very confussing. I want away from this very unprofessional company.



Eaglemom says: (5 years ago)
 0
Etsy is great for the buyers but sellers are numerous and get lost in the crowd. Unless you are selling a really unique item you might not want to become a seller. Do you homework and watch the site for a long time before you decide to sell.




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