Etsy Consumer Complaints All Reviews

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Etsy Reviews

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  • Etsy allows fraudulent sellers~ Lisa Su



    Lisa Su was supposed to ship an item for a baby shower. It arrived a week late. She instructed me to reject the item and she would issue a FULL refund. I only received a portion of the money back. Both Etsy and PayPal have done nothing to Lisa Su, and have allowed LisaSu to continue to sell on Etsy. I was unable to leave feedback because the transaction was canceled. Beware of both Etsy and LisaSu....and never use a debit card on Etsy. Their Trust and Safety department is a joke! It's automated and a real human will never contact you. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    BEWAREofLisaSu's Picture   BEWAREofLisaSu    0 Comments   Comments

  • Etsy vendors misrepresent their products



    I have purchased from 25 Etsy vendors so far. Six of those vendors have either misrepresented (lie is such a strong word) their product as "excellent" condition, or wrapped the item so poorly it arrived broken. I'd love to share photos of these. Then when I leave a neutral review for one, the vendor is just vile toward me in their review. I'm afraid I've had enough of Etsy. The customer service is non-existent, the help menu is only for vendors. Nobody to call or complain to even. I had one vendor who sent me a broken (literally bandaged) perfume dauber and... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    MAKTRAVELER's Picture   MAKTRAVELER    1 Comments   Comments

  • Terrible Customer Service



    I ordered 5 Bridesmaid Dresses from http://www.etsy.com/people/VintageFashionRetro on December 19, 2012. The dresses didn't come until April 8, 2013 and they were not at all what I had ordered. The sewing was erratic, small holes close to the seams, sizes were wrong and one dress, meant to be grey with capped sleeves, was BLUE with no sleeves. I attempted to contact the seller several times and got no response. So I wrote a review, which caught the seller's eye immediately. She instantly contacted me asking me to resolve the isse through Etsy's "Kiss and Make Up"... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    tuffnail's Picture   tuffnail    0 Comments   Comments

  • Did not receive product - its been 3 months



    I ordered a product on Jan 15 - it was shipped and then returned to the seller for incomplete address - I contacted the seller who answered my email immediately and indicated she would reship once she received it back - well that was three months ago - I have been emailing seller every day. Have been promised by Etsy they would interven and issue a refund and apparently every other day i just get computer generated email after computer generated email and now they are saying they cannot refund me Completely unsatisfied - over a $38.00 phone case that no one is taking responsibility on... More...
    (Mobile Phones)
    linda212929's Picture   linda212929    1 Comments   Comments

  • THE WORST CUSTOMER SERVICE EVER!



    I SHOP ONLINE ALL THE TIME AND THIS WAS BY FAR THE WORST EXPERIENCE EVER! I ORDERED 1 PAIR OF LEGGINGS 3 WEEKS AGO WHICH WAS SCHEDULED TO BE SHIPPED OUT ON THE 22ND. IT IS THE 31ST AND IT STILL HAS NOT BEEN SENT OUT FOR SHIPMENT YET. NOT ONLY DID THEY KEEP ME WAITING FOR THE ITEM I HAD ALREADY PAYED FOR BUT NO ONE EVEN HAD THE COURTESY TO INFORM ME OF THE DELAY. I TOOK IT UPON MYSELF TO EMAIL THEM AND QUESTION THIS MATTER AND THEN WAS TOLD THE ITEM WOULD BE SHIPPED MONDAY APRIL 1ST. I AM SCHEDULED TO LEAVE THE COUNTRY FRIDAY AND REQUESTED THAT I RECEIVE MY LEGGING BEFORE THEN AND INSTEAD OF... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Sundaye's Picture   Sundaye    1 Comments   Comments

  • They wont let me sell



    I have tried to sell items that I embroidery on Etsy and they deactivated my account for no reason less than 24 hours when I had made it. I never got an email saying it was deactivated until I tried logging in the next day. I have sent proof to customer service that I hand embroidery the items I sell with photos yet they still wont let me sell any items. I thought this website is for sellers who make their own items...Etsy needs to change there customer service. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    merajaanu's Picture   merajaanu    0 Comments   Comments

  • etsy and their seller falls short



    All my transactions through etsy had been positive until most recently. I made a purchase and the seller never sent the product. I attempted to contact the seller to no avail. I then opened a 'case' with etsy. They 'elevated' my case within the same day. The seller then contacted me. I presume because etsy contacted her. She explained that there had been some serious person medical issues and apologized. I gave her the benefit of the doubt and the opportunity to make it right. I only agreed if certain things were agreed upon. Example: exact date item was to be... More...
    (Shopping, Chain Stores)
    Cristinaga's Picture   Cristinaga    0 Comments   Comments

  • No pride in work



    I ordered an antique, industrial-look tv stand. After waiting 6-8 weeks I received the stand. It was nothing like the picture. It was white-washed sloppily, there was no sanding to give it an antique look and no wax to give it a smooth surface. And the wheels were brand new from Ace hardware; the picture showed a more rusted look. After asking to return the item, sending pictures, etc, I was finally told by Mark that his policy is no-returns but that if I "insisted" I could return the item. It would have cost me a total of $300 for shipping. The piece, physically, should... More...
    (Shopping, Chain Stores)
    penmom's Picture   penmom    1 Comments   Comments

  • DK Promotional Products/Daniel at PapasGoodOleDays



    I purchased a a American Indian necklace from Daniel at PapasGoodOleDays an Etsy seller in November 2012. I have never bought anything from the internet before and did not totally understand how it worked. I explained this to him. I was extremely disappointed in the piece purchased and asked for a refund and how to best return the item. The piece is not up to the standards that I collect and I explained this to Daniel. He was very rude in his reply and said he did not give refunds because I changed my mind. I contacted him again and explained I had to have major surgery and could we... More...
    (Miscellaneous)
    jackqulinelewis's Picture   jackqulinelewis    0 Comments   Comments

  • NEVER RECIEVED MY ITEM



    I am so angry, words can't even explain! I purchased an item, over two months ago. I've messaged and emailed and they still haven't shipped my item. (Sleepyafternoon) NEVER buy from them. They say, they're college students for some intern thing and I differently think they should probably find some other occupation. Utterly discrased. More...
    (Beauty)
    Angrycustomer0's Picture   Angrycustomer0    0 Comments   Comments

  • ARCADIA BEADS



    DON'T DO BUSINESS WITH ARCADIA BEADS(SUSAN SPURLING). WHAT YOU SEE IS NOT WHAT YOU GET. BEADS ARE SHOWN ON HER WEB SITE MUCH LARGER AND BRIGHTER COLORS.THEN AFTER WAITING OVER 8 WEEKS WITH NO COMUNICATION. YOU GET PEA SIZE BEADS WITH HARDLY ANY COLOR. DONT TRY TO RETURN THEM EATHER FOR CREDIT OR EXCHANGE AS SHEE REFUSES TO TAKE ANY THING BACK. I KNOW BECAUSE SHE JUST RIPED ME OFF $44.00 More...
    (Advertising)
    NMUNGOVAN's Picture   NMUNGOVAN    1 Comments   Comments

  • No help



    I get no help on this site at all, they finally take 24 hour to email you back with your concern & it's like they read my message. Did not me at all. I believe they have 3-4 people working there answering emails, no phone, no help what so ever. They need to add a phone & hire people to help you if there is a problem.. Very disappointed in the company.. More...
    (Advertising)
    Spenditall10's Picture   Spenditall10    0 Comments   Comments

  • Horrible customer service



    I have been a member of Etsy since January of 2011. I love etsy and everything that it stands for, I have made over 150 purchases since being a member . I have my personal account and I had another account were I sold jewelry and had that shop opened. However that shop has been closed since May. When the account was closed all of a sudden my personal account is now suspended. I have made all the attempts to rectify this situation. I have a claim number which one of your customer service rep provided me with, however their is no way for me to contact the buyer because the account is CLOSE!!!... More...
    (Miscellaneous)
    Kay57's Picture   Kay57    1 Comments   Comments

  • Non-delivery of item ordered.



    I too will add my sad little story to this long list. I have never ordered from Etsy, always leery about the process of vendors--anyone, really--slapping up a "store." But friends encouraged me that Etsy was the greatest thing since sliced bread, so I ordered a vintage library drawer from CakePaperDesigns. Paypal took my money instantly, but CakePaperDesigns took her time getting back to me. In fact I had to ask her if and when my order would be shipped. She said she'd been on vacation a few days. More than a week later, she notified me my item had shipped, with a... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    winchester's Picture   winchester    3 Comments   Comments

  • Orange thyme



    I ordered and paid for 5 lip tints...they have little to no color to them, compared to my other past purchases. I have had a GREAT DEAL OF TROUBLE GETTING A RESPONSE FROM RACHEL. I HAVE TRIED REWRITING TO EVERY E MAIL ADDRESS I CAN FIND ON HER. I ASKED HER TO CONTACT ME AND LET ME KNOWIF SHE RECIEVED MY MAIL. I HEARD NOTHING!!!!! Last e mail I RECIEVED was to tell be don't send any more mails, and a sample tint had been sent. NEVER RECIEVED . More...
    (Beauty)
    Vicki111's Picture   Vicki111    1 Comments   Comments

  • Midnight.blue jewels



    I bought a pendant from this seller may 8. They said international shipping could take weeks but still didn't receive anything. Contacted seller twice to no avail. Then contacted easy who said they were sorry to say that they had closed this sellers account. Who is responsible to refund me? They pass the buck and tell me to contact pay pal. What horrible businesses practices. Not buying from easy again! More...
    (Shopping, Chain Stores)
    Chrisweel's Picture   Chrisweel    1 Comments   Comments

  • wedding stuff



    I ordered wood Mr. and Mrs wood letters for my wedding. I bought them for 4 dollars and shipping was 5 dollars. The computer approved the purchase. Then later in the day, I was sent a email from the seller saying they were now (20 dollars). I emailed Etsy and told them the situation anfird they did nothing about it. I just wanted to warn people as it seems to me like it is a poor company (and poor customer service) if the sellers on this system do not honor the prices they quote. This was my first purchase with Etsy and sadly it will be my last. clairekes from clairekes sent you a... More...
    (Shopping, Chain Stores)
    scowan's Picture   scowan    0 Comments   Comments

  • Pocket watches passed off as "handmade"



    Suspended my account saying my pocket watches are not handmade. However almost 90% of the pocket watches sold in ETSY were NOT handmade; why were they not closed? I thought that they could be sold because there were so many sellers offering the same pocket watches. Why is ETSY passing off these non-handmade stuff as handmade then? I made a mistake and was penalised; I am surprised all other sellers got away. Shame on you! etsy! You cannot even tell a handmade from a non-handmade product and pass off your site as a handmade website. I do not believe you can exist for long the way you run... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    AntiEtsy's Picture   AntiEtsy    3 Comments   Comments

  • Etsy POOR customer service



    I purchased an item from a seller on Etsy. The item was not what I expected to I asked the seller if I could return the item. There are no return instructions online so I sent the item to the Etsy office in Brooklyn. I did not hear anything for several days even though I had tracking information that it had been received. Finally I called and was advised that they do not accept returns at that location and that I needed to return the item directly to the seller. I asked if they could just forward it to the seller and I was abruptly told "NO", the item would be returned to me for... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    wnaspnd's Picture   wnaspnd    1 Comments   Comments

  • Buyer



    New to Etsy. Been buying for three months and logged in a week ago to find my account deactivated. No reason was given and I have contacted customer service many times and no one will even give me a reason as to why they chose to deactivate my account. Talk about horrible customer service! I paid asap for all the items I purchased. All I can think of is they have something against military families :( More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Cowling's Picture   Cowling    0 Comments   Comments

  • esty seller complaint



    esty came to me asking for private personal information to review my shop which has been on esty for three years. They asked for receipts for the materials I bought, photos of my workspace, who my photographer was (that would be me) pictures of my designs, as well as a photo log of my making my jewlery. All of which I provided them with and then they told me they were not sure I made the pieces so they shut down my shop after my sending them all this personal and trademark secret information. They would nnot come to my studio to see me make a piece in person and did their review via... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    crcomplaintonline's Picture   crcomplaintonline    3 Comments   Comments

  • Style me sweet designs on Etsy



    I have been a member on etsy since 01/15/2009 and have purchased over 262 items from all over the world. On feb 18 I made the mistake of purchasing a professional custom business card design and custom ooak etsy banner from stylemestweet designs. I told the vendor I could wait until march for the logo and business cards and provided the information in email. On april 24 I had to send several emails and finally gave up and requested a refund which was flatly refused. More...
    (Advertising)
    judipitt's Picture   judipitt    2 Comments   Comments

  • No Refund and No Help



    I ordered a custom dress from DESIGNSByCandiigirlz, a seller on Etsy, in January 2011 for my wedding to be held in July 2011 and made full payment immediately upon ordering, as is my practice. My dress was not ready to be shipped until the end of June 2011. Prior to shipment I alerted the seller that Canada had just had a 3 week postal strike and mail was not expected to be delivered very quickly given the immense backlog of mail. I asked that she not use the postal system but look into the cost to courier instead and she responded that she would. The next morning I received an email... More...
    (Miscellaneous)
    cmd309's Picture   cmd309    1 Comments   Comments

  • Etsy And Seller On Etsy Named Sweet Diaper Cakes POOR SERVICE



    Etsy should be a shamed of them selves. For Etsy to say they are an online social commerce website focused on handmade goods is a lie.Their are several shops that sell on Etsy Sweet Diaper Cakes being one of them saying they sell handmade items.. Etsy should practice what they preach they say a seller will be terminated if they sell loose commercial items on their site thats a lie.I purchased from Sweet Diaper Cakes link to site http://www.etsy.com/shop/sweetdiapercakes?ref=seller_info The item purchased was poorly put together and made of all Walmart brand items I purchased thinking I was... More...
    (Miscellaneous)
    looptylouhoo's Picture   looptylouhoo    2 Comments   Comments

  • Suspend account without send any message



    I wrote many times Etsy, what violation did you talking about, but now three days not any email send this company seriously worst customer services, since we have more then 26000 sale, and also 15500 feedback, but they treat like a fool. we lose each day thousand dollar for our sale, also we lose our customer credit. why they no send any message about regarding the account. we hard to manage my business and Etsy ruin this, this is very terrible our business. please help to our site. More...
    (Miscellaneous)
    gemtonebeads's Picture   gemtonebeads    2 Comments   Comments

  • Shop Suspended Canned Response



    My shop was suspended 1/18/2012 without any prior discussion of issue and no opportunity to correct what specifically was a problem. They are basically ruining your reputation and calling you a liar without a trial!!!My emails were finally answered with canned responses ignoring specific request. I worked hard to build up my shop..100% positive feedback BUT MY MAIN ISSUE, I WANT THE CSV FILE (the excel listing of my shops items and sales) OF MY SHOP. IT IS MINE AND THEY DO NOT HAVE RIGHT TO KEEP ME FROM GETTING IT. I have requested four times now and am totally being ignored. Since my... More...
    (Shopping, Chain Stores)
    llibbey's Picture   llibbey    0 Comments   Comments

  • Etsy Closed My Store



    Etsy closed my store today supposedly for infringement. Now they will not respond to any of my emails. I have over 800 sales and have been a good customer and seller and now they will not acknowledge me. They could at least discuss this with me. I honestly didn't think I was violating any rules. This is how I was making a living, this is just crude! More...
    (Legal Services)
    debbie1022's Picture   debbie1022    1 Comments   Comments

  • Paintingbymichele



    I ordered ornaments for my Christmas tree from Michele Sprague also know as paintingbymichele, she works through esty. I paid 10.00 an ornament and they looked rushed and the quality was awful. She offered for me to return them and didn't follow through on her end and esty won't do anything to help me return them and get my 120.00 refund. More...
    (Miscellaneous)
    Estycomplaint's Picture   Estycomplaint    2 Comments   Comments

  • Don't Shop Here



    Etsy refuses to get involved in any transactions unless a complaint is filed with the BBB. I received defective merchandise, filed a dispute with PayPal and was harassed by the seller. I asked Etsy to intervene on my behalf and at least block the seller's e-mails. They never responded until I complained to the BBB and then I received an e-mail telling me not to contact the person harassing me?! Total BS and it was obvious the complaint was not at all investigated—they took the seller's word for it because, after all, they are paying the fees on Etsy. More...
    (Miscellaneous)
    jennaeeee's Picture   jennaeeee    2 Comments   Comments

  • Do not order through Etsy



    I attempted to make a purchase through Etsy. There are no phone #'s to follow up and there was no follow up through e-mail. I left voicemails for Etsy after I looked them up on Better Business Bureau. The voicemails were never returned. I e-mailed several times and those e-mails were not responded to, either. I will not be ordering from them again and I would suggest that anyone else save themselves the headache and not order to begin with. More...
    (Miscellaneous)
    JPalmeri's Picture   JPalmeri    0 Comments   Comments

  • ETSY SUPPORT IS NON-EXISTENT



    BUYERS BEWARE. Etsy does ABSOLUTELY NOTHING to protect buyers from unethical sellers, even when sellers violate the Etsy rules. Unlike eBay, buyers have NO RECOURSE when sellers lie and cheat. On August 12, 2011, I purchased a set of napkin rings from Etsy shop, Recycling the Blues. The listing stated the items were a specific brand name. Prior to purchasing, I emailed the seller (Jamie Duckworth) to verify that they were brand name, and the seller confirmed that they were. Upon arrival, I verified that the items were not the name brand: They did not match the originals I already owned and... More...
    (Miscellaneous)
    mhergenrader's Picture   mhergenrader    2 Comments   Comments

  • Etsy leaves fraudulent seller



    Etsy has not removed the fraudulent shops owned by THUNDERELIO and SASAFRASSGLASS. They are both owned by David Taulbee, from Lexington Kentucky, who lists his address as 206 Koster Street, but also has lived in Oregon at some point. His phone number is 406-214-7662. His birthday is 9/13/82. His email addresses are sasafrassglass@yahoo.com, sasafrassglass@gmail.com, and solfireglass@gmail.com He cashed my check and never sent me what I ordered, has done this to a dozen other people. Etsy has taken no action. Good job, Etsy. More...
    (Shopping, Chain Stores)
    hateetsy's Picture   hateetsy    1 Comments   Comments

  • Etsy shipping review



    I ordered something from babylovekisses (a store on etsy) I sent my $41 in good faith and the item never arrived. The seller had no proof that she shipped to the address I gave her, only a receipt that she shipped to the same town for a different amount than what she told me the shipping was. She refused to refund my money or to take responsibility at all. Etsy has not taken matter into their hands and settled this as I think they should by refunding my money or closing her store. it's been over 8 weeks that babylovekisses has had my money and delivered nothing. More...
    (Miscellaneous)
    lialia's Picture   lialia    0 Comments   Comments

  • Etsy Buyers review



    I bought a dress that looked really cute. The pictures were great and the description sounded wonderful... so I ordered this $65 dress. BOY WAS IT A RIP OFF! The thing did not look like the pictures. The material was not what was advertised, super cheap and poorly sewn. The back off the dress fell down to my waist, when it was supposed to cover your back, like the pictures show. This dealer MEimCRAZY was no help in getting a solution. She is out there selling crap product, so I gave a bad reveiw of the dress. She suggested I should wear it to a Katy Perry concert, but I COULD NOT WEAR THIS... More...
    (Shopping, Chain Stores)
    sdwbean's Picture   sdwbean    1 Comments   Comments

  • No Customer Support



    While many of the sellers on Etsy are wonderful people, Etsy has no customer support. Very little customer protection. No controls on their sellers policies. They take no responsibility when something goes wrong. Hardly even answer you. They even made my problem with a seller worse by telling the seller I turned them in for selling outside Etsy (they would lose their fee), even though I was just asking about what protection I had in this transaction. They used this information without my knowledge or permission. So bottom line, they have caused me alot of time, stress, and... More...
    (Shopping, Chain Stores)
    Genevieve1's Picture   Genevieve1    4 Comments   Comments

  • NOT handmade review



    While Etsy claims it is a site for handmade items, it has become over run by overseas factories selling marked up mass produced items, especially clothing, jewelry and "fake" vintage. The search feature sucks, you are now expected to find things by joining their social activity circles, this will get you spammed by strangers. And do NOT use your real email when signing up, Etsy has joined forces with Facebook and is after your personal data. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    MaggieCee's Picture   MaggieCee    1 Comments   Comments

  • worst site



    This is really worst site ever! they charge so much for renew buyer's products. First of all, people don't know this website so traffic is not busy and support is terrible from many problem of site. Most night time, site is not working or very very slow. They need to upgrade their site with marketing too. More...
    (Miscellaneous)
    billguy's Picture   billguy    2 Comments   Comments

  • Lacking



    I have a store on etsy which I have been running for the past 7 months. I have steady sales and pay all of my dues on time. I recently set up my own website with a few extra photos posted online and a shopping page linked to etsy. I guess (not sure yet) that etsy didn't want to have a link to my own website which is pretty much like a flickr site on my own store and therefore deactivated my store. They claimed that they sent me an email notification before shutting down which I never received. My account was deactivated on Saturday and I have emailed and convoed etsy staff... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    etsysucks's Picture   etsysucks    0 Comments   Comments

  • Customer Support



    Etsy may benefit the vendor/seller but if you are a purchaser with a problem their "support team" only sends generated emails that go no where and to aggrivate you a little more sign it "Love The Etsy Team." I was wripped off by a seller and she closed her shop and it seems ETSY's support team is close minded when it comes to anything beyond making their site money. It has been week since my original complaint and I am waiting for a "real person" to finally get around to my issue. Goodbye ETSY - I will never shop there again!!!!!!! More...
    (Miscellaneous)
    JoanSus's Picture   JoanSus    2 Comments   Comments

  • Stay Away



    I ordered a gift from Etsy on November 24, 2009, as of today-December 29, 2009 I have not received the item! In correspondence with the company all I hear is "No Refunds". I have filed a complaint with Paypal, stay away from this company, I believe they may do a few honest transaction, then rip the rest of us off!! More...
    (Holiday shopping reviews)
    terry1's Picture   terry1    3 Comments   Comments
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