Etsy Consumer Complaints All Reviews

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Etsy Reviews

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  • Etsy Complaint - bad customer service



    I purchased an item on Etsy, both the seller and myself were given the incorrect tracking number and the item that was allegedly sent to me was actually something completely different that was sent to someone in another city with another name. My item has vanished. Both myself and the seller have tried to log a complaint with Etsy but they have closed the case and will no longer help. They say that the item was delievered, but the trouble is, it wasn't my item. Mine was a hammock and the item in the tracking number was a remote control plane. This item cost me a lot of money and now... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    bnuttree's Picture   bnuttree    0 Comments   Comments
  • Etsy does nothing to protect the buyers.



    I ordered several shirts from a seller for a team event I was competing in. The seller did not ship as promised nor would she answer any of my messages to her. I contacted Etsy and after they made me wait their "appropriate time" and still not hearing from the seller I had to reorder the shirts to have them in time for the event. Etsy was made aware of this but still allowed the seller to wait to the last possible minute. Right before my refund was due to be issued she decided to ship the shirts. Because she shipped the shirts and does not accept returns Etsy will no longer help... More...
    (Shopping, Chain Stores)
    Cres1971's Picture   Cres1971    0 Comments   Comments
  • Never Received Items



    After two smooth transactions through Etsy, I was not worried about ordering 2 pairs of earrings from Janet Galla at TrinketsNWhatnots. When the earrings did not arrive after 2 weeks, I wrote to her asking where they were. Supposedly they were lost in the post. We had a cordial exchange in which I said I would be happy to wait for a new pair. Then she supposedly had trouble sourcing some stones. I still waited pleasantly. Then she stopped replying to my emails. After 3 emails, I made a complaint to Etsy and Paypal. But wait,You CANNOT make a complaint to Paypal after 45 days and Etsy after... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    GillR's Picture   GillR    0 Comments   Comments
  • Never received



    I spent several hundreds of dollars ordering a stained glass window from karenmiles on etsy... and after several months of asking, she kept saying it was coming, and it never did. Etsy only allows you to post a review within like 60 days of purchase when she had not even BEGUN the item, according to her. Will never know if she even tried but I got only sympathy from Etsy but nothing else, and certainly no refund from the seller. Etsy does not hold its vendors accountable to the purchase AT ALL--period. If someone doesn't fulfill a paid order, that is basically your problem. Avoid... More...
    (Home Improvement)
    cmrkiddoc's Picture   cmrkiddoc    0 Comments   Comments
  • ITEM never received



    I am making my complaints known - my daughter ordered me a grandma's necklace through your website. It didn't cost a lot of money, but it was a lot of money for her. She ordered a week before Mothers Day, so she knew it would be later. But according to the tracking statement, I should have received it yesterday. I have contacted UPS and now I am contacting you. She was charged on her credit card as soon as she ordered it. The necklace has never come. I have checked my mail box - the apartment leasing office - if the package was too big for my mailbox and I have gotten... More...
    (Holiday shopping reviews)
    joytx's Picture   joytx    2 Comments   Comments
  • I was ordered a glasses from Takemoto. It was horrible experience.



    I was order a handmade glasses from this designer. This is first time I in Etsy. I wanted to change the frame from the previous order. Also I did top up the balance because the frame was more expensive than the previous one. He was nasty and not friendly at all. After all he not reply my email anymore. I was worry so I decide to cancel the order. He start to get even more nasty and scold me "stupid" Australia chinese. Very disappointed with him. After the refund he still using Etsy email to argue with me and insulted me as a useless australian chinese. What is going on this this... More...
    (Miscellaneous)
    kathy12345's Picture   kathy12345    0 Comments   Comments
  • Iamfinebydesign owner is insulting



    I ordered a sweatshirt online, found out it would not ship for 2 weeks. I emailed to ask why and started to receive condescending emails, telling me I should LEARN to read the shipping policies. Many nasty emails followed, all insulting to me. Owner cancelled order and said I would be refunded and told me to "kindly get lost!" I told her I still have no refund pending, and she emailed me info and said she had rocks in her yard smarter than me. She is the most unprofessional business person I have ever dealt with and I'm tired of her tirades. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Onelemrac's Picture   Onelemrac    1 Comments   Comments
  • Sherryval Disney Cosplay/Costume



    Purchased a $250 custom cosplay/Halloween costume from etsy seller Sherryval (Sherryval, Imogen, SherryImogen) in Sep 2013. Sherryval agreed to ship costume in time for Halloween. After failing to ship the costume on the agreed date, there was no way it was going to arrive for Halloween . She also said she had actually shipped it but was returned to her. This turned out to be a lie as she admitted never having made costume. She agreed to refund me, but stated that she was having financial difficulties. I agreed to delay the refund and work something out where she could maybe make... More...
    (Miscellaneous)
    Scammedonetsy's Picture   Scammedonetsy    1 Comments   Comments
  • No customer service.



    I purchased 2 items ad seller tracked it under 1 number. I only received 1 item and seller clearly emailed me back that she had no idea what she sent me and what I ordered. ETSY still sided with her. I did pay with paypal and I won, but truly, buyer beware. They can track trash to you and if there is a tracking number, but still email you that they didn't send the items, they will not side with you. Absolutely ridiculous!!! BUYER BEWARE! More...
    (Miscellaneous)
    bsk123's Picture   bsk123    0 Comments   Comments
  • New mother ripped off by seller MyWoobyandMe



    Etsy does nothing to patrol untrustworthy sellers. I bought handmade baby blankets for my new baby by MyWoobyandMe. Beware Buyers! The seller Chris didn't follow up after payment and then said she was behind on orders when she finally returned my emails, and asked for more time. Little did I know this meant the complaints and review process for me was shut down . She then'sent' the blankets - but the shipping number was a fake. Because I was polite and waited I had missed the cut-off to complain....... I saw in her feedback similar recent issues but i was unable to leave... More...
    (Parenting, Nannies, Babies, Family)
    Clairele's Picture   Clairele    2 Comments   Comments
  • Etsy has awful customer service



    Etsy has the worst customer service and oddest/worst way of handling issues with ordering items I have ever seen. For those of us using Etsy as "buyers." Etsy offers no help, feedback. will not advocate for you, and they do not even have a customer support PHONE NUMBER that you can contact. I ordered an item from a seller, received the wrong item, and there was actually nothing I could do. Etsy's idiotic response was "work it out with the seller, there is nothing we can do." Well of course the seller didn't want to work it out with me, they already had my... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    pissedatetsy's Picture   pissedatetsy    0 Comments   Comments
  • Etsy will NOT help you at all if you have an issue



    Etsy really is terrible with customer service. I had a issue with a shop that wouldn't send me an item I purchased, and Etsy did ABSOLUTELY NOTHING for me. I tried reporting the problem dozens of time to the Etsy website, and they responded everytime with some version of "Sorry, we can't help you, work it out with the seller." Well, where is the customer service in that? I was so disgusted with their absolute lack of customer service that I reported them to the BBB. I will never shop form their website again because if something goes wrong with a seller (and there are a... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    etsysucks123's Picture   etsysucks123    1 Comments   Comments
  • bad experience



    got kicked off etsy before i even had a chance to start failed to reply to their email and well they wouldnt let me log in and deleted me. thankfully i had nothing on there and had nothing to lose. terrible terrible business found a better home with redbubble and deviant art i actually sell on redbubble and they dont send you spam. More...
    (Miscellaneous)
    kickedout1979's Picture   kickedout1979    1 Comments   Comments
  • Silver Diva - product never arrived & no feedback from seller 6 months down



    I ordered off Silver Diva, 6 months later I had called twice and messaged and this is the response i get: "Frankly I am sick and tired of trying to figure this out for you and waiting for months at a time to get a response from you about your problem. I have never spoken to you on the telephone about this issue. You may have left a voice mail for me, but we have never spoken on the phone in person. Because your transaction is more than 6 months old, we have to ask etsy support for them to issue the refund. I have just written them and asked them to issue you the refund. If they... More...
    (Shopping, Chain Stores)
    anonboston's Picture   anonboston    0 Comments   Comments
  • policies are bogus words



    why do all these sites like Ebay, Amazon, Etsy have a policy page for sellers to enter shipping, processing, returns, and vital information for the transaction? Either it is a waste of time or there are MILLIONS of illiterate people shopping on these sites. I am a seller with a CLEAR policy page and 98% of my buyer's are (RETARDED) no offense to the mentally handicapped! But who in the HELL just blindly buys stuff without knowing the details and crying later!! Etsy just sucks, they protect their own policy which states sellers must have policies, but wait... they don't... More...
    (Miscellaneous)
    marpar's Picture   marpar    4 Comments   Comments
  • Etsy allows fraudulent sellers~ Lisa Su



    Lisa Su was supposed to ship an item for a baby shower. It arrived a week late. She instructed me to reject the item and she would issue a FULL refund. I only received a portion of the money back. Both Etsy and PayPal have done nothing to Lisa Su, and have allowed LisaSu to continue to sell on Etsy. I was unable to leave feedback because the transaction was canceled. Beware of both Etsy and LisaSu....and never use a debit card on Etsy. Their Trust and Safety department is a joke! It's automated and a real human will never contact you. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Etsy vendors misrepresent their products



    I have purchased from 25 Etsy vendors so far. Six of those vendors have either misrepresented (lie is such a strong word) their product as "excellent" condition, or wrapped the item so poorly it arrived broken. I'd love to share photos of these. Then when I leave a neutral review for one, the vendor is just vile toward me in their review. I'm afraid I've had enough of Etsy. The customer service is non-existent, the help menu is only for vendors. Nobody to call or complain to even. I had one vendor who sent me a broken (literally bandaged) perfume dauber and... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    MAKTRAVELER's Picture   MAKTRAVELER    1 Comments   Comments
  • Terrible Customer Service



    I ordered 5 Bridesmaid Dresses from http://www.etsy.com/people/VintageFashionRetro on December 19, 2012. The dresses didn't come until April 8, 2013 and they were not at all what I had ordered. The sewing was erratic, small holes close to the seams, sizes were wrong and one dress, meant to be grey with capped sleeves, was BLUE with no sleeves. I attempted to contact the seller several times and got no response. So I wrote a review, which caught the seller's eye immediately. She instantly contacted me asking me to resolve the isse through Etsy's "Kiss and Make Up"... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    tuffnail's Picture   tuffnail    0 Comments   Comments
  • Did not receive product - its been 3 months



    I ordered a product on Jan 15 - it was shipped and then returned to the seller for incomplete address - I contacted the seller who answered my email immediately and indicated she would reship once she received it back - well that was three months ago - I have been emailing seller every day. Have been promised by Etsy they would interven and issue a refund and apparently every other day i just get computer generated email after computer generated email and now they are saying they cannot refund me Completely unsatisfied - over a $38.00 phone case that no one is taking responsibility on... More...
    (Mobile Phones)
    linda212929's Picture   linda212929    1 Comments   Comments
  • THE WORST CUSTOMER SERVICE EVER!



    I SHOP ONLINE ALL THE TIME AND THIS WAS BY FAR THE WORST EXPERIENCE EVER! I ORDERED 1 PAIR OF LEGGINGS 3 WEEKS AGO WHICH WAS SCHEDULED TO BE SHIPPED OUT ON THE 22ND. IT IS THE 31ST AND IT STILL HAS NOT BEEN SENT OUT FOR SHIPMENT YET. NOT ONLY DID THEY KEEP ME WAITING FOR THE ITEM I HAD ALREADY PAYED FOR BUT NO ONE EVEN HAD THE COURTESY TO INFORM ME OF THE DELAY. I TOOK IT UPON MYSELF TO EMAIL THEM AND QUESTION THIS MATTER AND THEN WAS TOLD THE ITEM WOULD BE SHIPPED MONDAY APRIL 1ST. I AM SCHEDULED TO LEAVE THE COUNTRY FRIDAY AND REQUESTED THAT I RECEIVE MY LEGGING BEFORE THEN AND INSTEAD OF... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Sundaye's Picture   Sundaye    1 Comments   Comments
  • They wont let me sell



    I have tried to sell items that I embroidery on Etsy and they deactivated my account for no reason less than 24 hours when I had made it. I never got an email saying it was deactivated until I tried logging in the next day. I have sent proof to customer service that I hand embroidery the items I sell with photos yet they still wont let me sell any items. I thought this website is for sellers who make their own items...Etsy needs to change there customer service. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    merajaanu's Picture   merajaanu    0 Comments   Comments
  • etsy and their seller falls short



    All my transactions through etsy had been positive until most recently. I made a purchase and the seller never sent the product. I attempted to contact the seller to no avail. I then opened a 'case' with etsy. They 'elevated' my case within the same day. The seller then contacted me. I presume because etsy contacted her. She explained that there had been some serious person medical issues and apologized. I gave her the benefit of the doubt and the opportunity to make it right. I only agreed if certain things were agreed upon. Example: exact date item was to be... More...
    (Shopping, Chain Stores)
    Cristinaga's Picture   Cristinaga    0 Comments   Comments
  • No pride in work



    I ordered an antique, industrial-look tv stand. After waiting 6-8 weeks I received the stand. It was nothing like the picture. It was white-washed sloppily, there was no sanding to give it an antique look and no wax to give it a smooth surface. And the wheels were brand new from Ace hardware; the picture showed a more rusted look. After asking to return the item, sending pictures, etc, I was finally told by Mark that his policy is no-returns but that if I "insisted" I could return the item. It would have cost me a total of $300 for shipping. The piece, physically, should... More...
    (Shopping, Chain Stores)
    penmom's Picture   penmom    1 Comments   Comments
  • DK Promotional Products/Daniel at PapasGoodOleDays



    I purchased a a American Indian necklace from Daniel at PapasGoodOleDays an Etsy seller in November 2012. I have never bought anything from the internet before and did not totally understand how it worked. I explained this to him. I was extremely disappointed in the piece purchased and asked for a refund and how to best return the item. The piece is not up to the standards that I collect and I explained this to Daniel. He was very rude in his reply and said he did not give refunds because I changed my mind. I contacted him again and explained I had to have major surgery and could we... More...
    (Miscellaneous)
  • NEVER RECIEVED MY ITEM



    I am so angry, words can't even explain! I purchased an item, over two months ago. I've messaged and emailed and they still haven't shipped my item. (Sleepyafternoon) NEVER buy from them. They say, they're college students for some intern thing and I differently think they should probably find some other occupation. Utterly discrased. More...
    (Beauty)
  • ARCADIA BEADS



    This review has been resolved or replied to by this company. DON'T DO BUSINESS WITH ARCADIA BEADS(SUSAN SPURLING). WHAT YOU SEE IS NOT WHAT YOU GET. BEADS ARE SHOWN ON HER WEB SITE MUCH LARGER AND BRIGHTER COLORS.THEN AFTER WAITING OVER 8 WEEKS WITH NO COMUNICATION. YOU GET PEA SIZE BEADS WITH HARDLY ANY COLOR. DONT TRY TO RETURN THEM EATHER FOR CREDIT OR EXCHANGE AS SHEE REFUSES TO TAKE ANY THING BACK. I KNOW BECAUSE SHE JUST RIPED ME OFF $44.00 More...
    (Advertising)
    NMUNGOVAN's Picture   NMUNGOVAN    2 Comments   Comments
  • No help



    I get no help on this site at all, they finally take 24 hour to email you back with your concern & it's like they read my message. Did not me at all. I believe they have 3-4 people working there answering emails, no phone, no help what so ever. They need to add a phone & hire people to help you if there is a problem.. Very disappointed in the company.. More...
    (Advertising)
    Spenditall10's Picture   Spenditall10    0 Comments   Comments
  • Horrible customer service



    I have been a member of Etsy since January of 2011. I love etsy and everything that it stands for, I have made over 150 purchases since being a member . I have my personal account and I had another account were I sold jewelry and had that shop opened. However that shop has been closed since May. When the account was closed all of a sudden my personal account is now suspended. I have made all the attempts to rectify this situation. I have a claim number which one of your customer service rep provided me with, however their is no way for me to contact the buyer because the account is CLOSE!!!... More...
    (Miscellaneous)
    Kay57's Picture   Kay57    1 Comments   Comments
  • Non-delivery of item ordered.



    I too will add my sad little story to this long list. I have never ordered from Etsy, always leery about the process of vendors--anyone, really--slapping up a "store." But friends encouraged me that Etsy was the greatest thing since sliced bread, so I ordered a vintage library drawer from CakePaperDesigns. Paypal took my money instantly, but CakePaperDesigns took her time getting back to me. In fact I had to ask her if and when my order would be shipped. She said she'd been on vacation a few days. More than a week later, she notified me my item had shipped, with a... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    winchester's Picture   winchester    3 Comments   Comments
  • Orange thyme



    I ordered and paid for 5 lip tints...they have little to no color to them, compared to my other past purchases. I have had a GREAT DEAL OF TROUBLE GETTING A RESPONSE FROM RACHEL. I HAVE TRIED REWRITING TO EVERY E MAIL ADDRESS I CAN FIND ON HER. I ASKED HER TO CONTACT ME AND LET ME KNOWIF SHE RECIEVED MY MAIL. I HEARD NOTHING!!!!! Last e mail I RECIEVED was to tell be don't send any more mails, and a sample tint had been sent. NEVER RECIEVED . More...
    (Beauty)
    Vicki111's Picture   Vicki111    1 Comments   Comments
  • Midnight.blue jewels



    I bought a pendant from this seller may 8. They said international shipping could take weeks but still didn't receive anything. Contacted seller twice to no avail. Then contacted easy who said they were sorry to say that they had closed this sellers account. Who is responsible to refund me? They pass the buck and tell me to contact pay pal. What horrible businesses practices. Not buying from easy again! More...
    (Shopping, Chain Stores)
    Chrisweel's Picture   Chrisweel    1 Comments   Comments
  • wedding stuff



    I ordered wood Mr. and Mrs wood letters for my wedding. I bought them for 4 dollars and shipping was 5 dollars. The computer approved the purchase. Then later in the day, I was sent a email from the seller saying they were now (20 dollars). I emailed Etsy and told them the situation anfird they did nothing about it. I just wanted to warn people as it seems to me like it is a poor company (and poor customer service) if the sellers on this system do not honor the prices they quote. This was my first purchase with Etsy and sadly it will be my last. clairekes from clairekes sent you a... More...
    (Shopping, Chain Stores)
    scowan's Picture   scowan    0 Comments   Comments
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