Etsy Consumer Complaints All Reviews

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Etsy Reviews

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  • Etsy and Dee's custom wreath ripped me off!

    Absolutely the worst Customer service experience of my life!! I purchased a wreath from Dee's Custom Wreath for $68 including shipping. I put up the wreath at my front door which has a storm door. After a few weeks I noticed that the wreath has faded tremendously! I sent Dee's Custom Wreath and email and they stated that since it was in the sun they can not do anything for me!! Not a refund, replacement, 20% off next purchase, NOTHING!!! She stated they do not offer any refunds at all!! So I contacted Etsy thinking they are a pretty big company, they got to help right???? WRONG!!!... More...
    Schmorr45's Picture   Schmorr45    0 Comments   Comments
  • Late Succulents / Disabled Account

    Etsy has terrible customer service. This is the first bad review I have ever written in my life because this store was so offensive to me. We ordered succulents for our wedding. The site promised a 2 business day turnaround, and despite us having ordered the product 5 weeks before our wedding (and the vendor took our money right away), it was not shipped until just a few days before our event. We got it barely in time. On top of that, when attempting to log into my account, I typed the wrong password twice before getting it right a third time (we all have so many accounts / passwords... More...
  • NYCustoms on ETSY

    Horrible service! Don't buy any shoes from them, their work is sub-par and they DO NOT stand behind it!! Very unprofessional, poor communication if any. Total joke for a company. Pictures they show look great, if you just want to sit your shoes on a shelf and not wear them they will stay this way, but because they use the improper paints and materials they do not hold up. If you want to throw $150 away I will gladly take it!! More...
  • Unsafe/unreputable sellers

    I made a purchase with an Etsy seller on June 11 who started out telling me on June 15 that my order was on the way. Then she said she was on vacation. Then she said she was going to go into her shop to complete my order and it would be ready by June 19. Then she said she was shipping it on June 20. I asked for a tracking number. Never got one. I contacted her again. Then she was on vacation again and would not have my order ready for another week. I requested she cancel the order and refund my $92. She keeps replying "NO REFUNDS". I don't believe anything she's telling... More...
  • easy etsy missing items

    I placed an order for some Pandora charms that I thought was the Pandora site. Afterwards I noticed it was not. It was "easyetsy". It took 6 weeks (came from china) was missing a charm have sent pictures and every detail they requested, haven't received by items or any correspondence from them. I would NEVER order from them. I had a bad feeling when I realized it wasn't a Pandora site and should have went with my gut feelings. They are in china so they are immune to anything here. Beware, beware. Learn from my mistake More...
    zoya's Picture   zoya    0 Comments   Comments
  • Sold out

    Etsy used to be a great site for buyers and sellers, but some shops get much more attention & do much more business than others. Really Etsy is supposed to be a "vintage" site, yet they removed the entire antique Category! There's far too many sellers selling new items, adding vintage to the title does not make the item vintage. Check out the rugs on there, most of them are new from Turkey, really these rugs are vintage? Hah it's a joke. Their search system is way off, you can't find anything your searching for without going through 15,000 listings. I keep... More...
    Fancyfinds's Picture   Fancyfinds    0 Comments   Comments
  • Etsy double standards

    Suzannah A big thumbs-up to your integrity team, for pulling down genuine artisans and promoting blatant violators. Here is a sample: 1) This search: Yields these listings, among others: All from different stores, with the EXACT SAME SNAP, nearly the same descriptions and prices. Did all of them have a... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    vickymasood's Picture   vickymasood    0 Comments   Comments
  • Terrible company and unprofessional

    I was asked to remove some listings and sent through pictures. I went to alot of effort and did everything Etsy asked me to do even when more and more information was requested as soon as I completed the previous tasked asked. This is incredibly unfair and unprofessional when Etsy simply 'ignored' me. This has been terrible service and its seems there are many many people who feel this way and have been treated very unfairly. Etsy seems to have a very poor reputation. More...
    (Shopping, Chain Stores)
    ally1235's Picture   ally1235    0 Comments   Comments
  • carefully with siyajewelry

    for not delivered items 10 months I have not been able to recover the money from siyajewelry, I've sent a lot of amails, repayment bills through PayPal - all in vain. PayPal could not help me because my complaint was outside the time period. I would be forced to write on social networks -, so that potential customers are carefully with siyajewelry shopping through Etsy. It appears that for siyajewelry $ 53 is worth more than his own reputation. More...
    feels69's Picture   feels69    0 Comments   Comments
  • wreath

    Ordered a LSU wreath from HOllyWoodNVines, thru Etsy. Wreath was not as described or pictured. Ordered as a gift which I gave anyway without the LSU plague. Got in touch with seller and was assured the plague would be sent. after 3phone calls & two e-mails nothing has happened. tried to open a case with Etsy, but no photo available, would not let me open a case Very disappointed in the Etsy treatment. More...
    (Home Improvement)
    yoga1313's Picture   yoga1313    0 Comments   Comments
  • Etsy Consumer Complaint-Mad About Colour Canada

    I have purchased several items from this company; newborn hats, diaper covers. I was waiting for almost a year for this items and they still haven't reached Dubai and I'm sure they never will. The seller Joanne was saying it might just take a bit longer and I was patiently waiting. After almost a year from placing the order I contacted Joanne again asking her if she could return my money-resend the items and the answer was negative; as per shop policy. I would maybe still understand that if Joanne could give me a proof that she has sent the items or give me the option to insure... More...
    branka's Picture   branka    0 Comments   Comments
  • Counterfeit Merchandise

    Believe it or not if you thought ebay has alot of fake / counterfeit merchandise than stay off of Just do a search of "cc" brooch, pin, ribbon, bracelet, earrings, even REPLICA and you will see tons of counterfeit Chanel merchandise. I have tried reported these counterfeit items through the "report item" button on etsy and even writing to etsy's supposed marketing integrity department but etsy REFUSES to remove any counterfeit merchandise on their site. Since the sale of counterfeit merchandise is illegal and etsy REFUSES to remove these items, etsy... More...
    JayJohnson's Picture   JayJohnson    0 Comments   Comments
  • never buy from LavenderbyJuanita on Etsy

    LavenderbyJuanita brands itself on etsy as a wedding jewelry shop. They charge hundreds out dollars for necklaces, earrings and other hair accessories. The seller hss mostly all5 star reviews but i found out the hard way how she accomplished this. I bought $400 worth of merchandise. They where all below expected quality. The necklace broke when i tried it on. The seller was extremely difficult to work with for the return process. She refused to take responsibility. To make matters worse, she cancelled my entire transaction to prevent me from leaving feedback. No wonder she had perfect... More...
    findingtofu's Picture   findingtofu    1 Comments   Comments
  • Geekstertees horrible customer service

    I was looking to get a unique shirt for my fathers for Christmas, so I contacted Geekstertees about getting a customer shirt done. I had asked in my first message what the cost would be before shopping. She was helpful with creating the shirt I wanted and then have me a price $25 $5.50 for shipping. Then when she created the order she told me it would be $30 $5.50 shipping. When I went to check out though, there was an extra charge of $6.35 for shipping. When I asked her about it she calmed that I had not told her I was in Canada, which is why from the start I had asked for the price... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Anonymous0131's Picture   Anonymous0131    0 Comments   Comments
  • Etsy Complaint - bad customer service

    I purchased an item on Etsy, both the seller and myself were given the incorrect tracking number and the item that was allegedly sent to me was actually something completely different that was sent to someone in another city with another name. My item has vanished. Both myself and the seller have tried to log a complaint with Etsy but they have closed the case and will no longer help. They say that the item was delievered, but the trouble is, it wasn't my item. Mine was a hammock and the item in the tracking number was a remote control plane. This item cost me a lot of money and now... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    bnuttree's Picture   bnuttree    0 Comments   Comments
  • Etsy does nothing to protect the buyers.

    I ordered several shirts from a seller for a team event I was competing in. The seller did not ship as promised nor would she answer any of my messages to her. I contacted Etsy and after they made me wait their "appropriate time" and still not hearing from the seller I had to reorder the shirts to have them in time for the event. Etsy was made aware of this but still allowed the seller to wait to the last possible minute. Right before my refund was due to be issued she decided to ship the shirts. Because she shipped the shirts and does not accept returns Etsy will no longer help... More...
    (Shopping, Chain Stores)
    Cres1971's Picture   Cres1971    0 Comments   Comments
  • Never Received Items

    After two smooth transactions through Etsy, I was not worried about ordering 2 pairs of earrings from Janet Galla at TrinketsNWhatnots. When the earrings did not arrive after 2 weeks, I wrote to her asking where they were. Supposedly they were lost in the post. We had a cordial exchange in which I said I would be happy to wait for a new pair. Then she supposedly had trouble sourcing some stones. I still waited pleasantly. Then she stopped replying to my emails. After 3 emails, I made a complaint to Etsy and Paypal. But wait,You CANNOT make a complaint to Paypal after 45 days and Etsy after... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    GillR's Picture   GillR    0 Comments   Comments
  • Never received

    I spent several hundreds of dollars ordering a stained glass window from karenmiles on etsy... and after several months of asking, she kept saying it was coming, and it never did. Etsy only allows you to post a review within like 60 days of purchase when she had not even BEGUN the item, according to her. Will never know if she even tried but I got only sympathy from Etsy but nothing else, and certainly no refund from the seller. Etsy does not hold its vendors accountable to the purchase AT ALL--period. If someone doesn't fulfill a paid order, that is basically your problem. Avoid... More...
    (Home Improvement)
    cmrkiddoc's Picture   cmrkiddoc    0 Comments   Comments
  • ITEM never received

    I am making my complaints known - my daughter ordered me a grandma's necklace through your website. It didn't cost a lot of money, but it was a lot of money for her. She ordered a week before Mothers Day, so she knew it would be later. But according to the tracking statement, I should have received it yesterday. I have contacted UPS and now I am contacting you. She was charged on her credit card as soon as she ordered it. The necklace has never come. I have checked my mail box - the apartment leasing office - if the package was too big for my mailbox and I have gotten... More...
    (Holiday shopping reviews)
    joytx's Picture   joytx    2 Comments   Comments
  • I was ordered a glasses from Takemoto. It was horrible experience.

    I was order a handmade glasses from this designer. This is first time I in Etsy. I wanted to change the frame from the previous order. Also I did top up the balance because the frame was more expensive than the previous one. He was nasty and not friendly at all. After all he not reply my email anymore. I was worry so I decide to cancel the order. He start to get even more nasty and scold me "stupid" Australia chinese. Very disappointed with him. After the refund he still using Etsy email to argue with me and insulted me as a useless australian chinese. What is going on this this... More...
    kathy12345's Picture   kathy12345    0 Comments   Comments
  • Iamfinebydesign owner is insulting

    I ordered a sweatshirt online, found out it would not ship for 2 weeks. I emailed to ask why and started to receive condescending emails, telling me I should LEARN to read the shipping policies. Many nasty emails followed, all insulting to me. Owner cancelled order and said I would be refunded and told me to "kindly get lost!" I told her I still have no refund pending, and she emailed me info and said she had rocks in her yard smarter than me. She is the most unprofessional business person I have ever dealt with and I'm tired of her tirades. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Onelemrac's Picture   Onelemrac    1 Comments   Comments
  • Sherryval Disney Cosplay/Costume

    Purchased a $250 custom cosplay/Halloween costume from etsy seller Sherryval (Sherryval, Imogen, SherryImogen) in Sep 2013. Sherryval agreed to ship costume in time for Halloween. After failing to ship the costume on the agreed date, there was no way it was going to arrive for Halloween . She also said she had actually shipped it but was returned to her. This turned out to be a lie as she admitted never having made costume. She agreed to refund me, but stated that she was having financial difficulties. I agreed to delay the refund and work something out where she could maybe make... More...
    Scammedonetsy's Picture   Scammedonetsy    1 Comments   Comments
  • No customer service.

    I purchased 2 items ad seller tracked it under 1 number. I only received 1 item and seller clearly emailed me back that she had no idea what she sent me and what I ordered. ETSY still sided with her. I did pay with paypal and I won, but truly, buyer beware. They can track trash to you and if there is a tracking number, but still email you that they didn't send the items, they will not side with you. Absolutely ridiculous!!! BUYER BEWARE! More...
    bsk123's Picture   bsk123    0 Comments   Comments
  • New mother ripped off by seller MyWoobyandMe

    Etsy does nothing to patrol untrustworthy sellers. I bought handmade baby blankets for my new baby by MyWoobyandMe. Beware Buyers! The seller Chris didn't follow up after payment and then said she was behind on orders when she finally returned my emails, and asked for more time. Little did I know this meant the complaints and review process for me was shut down . She then'sent' the blankets - but the shipping number was a fake. Because I was polite and waited I had missed the cut-off to complain....... I saw in her feedback similar recent issues but i was unable to leave... More...
    (Parenting, Nannies, Babies, Family)
    Clairele's Picture   Clairele    2 Comments   Comments
  • Etsy has awful customer service

    Etsy has the worst customer service and oddest/worst way of handling issues with ordering items I have ever seen. For those of us using Etsy as "buyers." Etsy offers no help, feedback. will not advocate for you, and they do not even have a customer support PHONE NUMBER that you can contact. I ordered an item from a seller, received the wrong item, and there was actually nothing I could do. Etsy's idiotic response was "work it out with the seller, there is nothing we can do." Well of course the seller didn't want to work it out with me, they already had my... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    pissedatetsy's Picture   pissedatetsy    0 Comments   Comments
  • Etsy will NOT help you at all if you have an issue

    Etsy really is terrible with customer service. I had a issue with a shop that wouldn't send me an item I purchased, and Etsy did ABSOLUTELY NOTHING for me. I tried reporting the problem dozens of time to the Etsy website, and they responded everytime with some version of "Sorry, we can't help you, work it out with the seller." Well, where is the customer service in that? I was so disgusted with their absolute lack of customer service that I reported them to the BBB. I will never shop form their website again because if something goes wrong with a seller (and there are a... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    etsysucks123's Picture   etsysucks123    1 Comments   Comments
  • bad experience

    got kicked off etsy before i even had a chance to start failed to reply to their email and well they wouldnt let me log in and deleted me. thankfully i had nothing on there and had nothing to lose. terrible terrible business found a better home with redbubble and deviant art i actually sell on redbubble and they dont send you spam. More...
    kickedout1979's Picture   kickedout1979    1 Comments   Comments
  • Silver Diva - product never arrived & no feedback from seller 6 months down

    I ordered off Silver Diva, 6 months later I had called twice and messaged and this is the response i get: "Frankly I am sick and tired of trying to figure this out for you and waiting for months at a time to get a response from you about your problem. I have never spoken to you on the telephone about this issue. You may have left a voice mail for me, but we have never spoken on the phone in person. Because your transaction is more than 6 months old, we have to ask etsy support for them to issue the refund. I have just written them and asked them to issue you the refund. If they... More...
    (Shopping, Chain Stores)
    anonboston's Picture   anonboston    0 Comments   Comments
  • policies are bogus words

    why do all these sites like Ebay, Amazon, Etsy have a policy page for sellers to enter shipping, processing, returns, and vital information for the transaction? Either it is a waste of time or there are MILLIONS of illiterate people shopping on these sites. I am a seller with a CLEAR policy page and 98% of my buyer's are (RETARDED) no offense to the mentally handicapped! But who in the HELL just blindly buys stuff without knowing the details and crying later!! Etsy just sucks, they protect their own policy which states sellers must have policies, but wait... they don't... More...
    marpar's Picture   marpar    4 Comments   Comments
  • Etsy allows fraudulent sellers~ Lisa Su

    Lisa Su was supposed to ship an item for a baby shower. It arrived a week late. She instructed me to reject the item and she would issue a FULL refund. I only received a portion of the money back. Both Etsy and PayPal have done nothing to Lisa Su, and have allowed LisaSu to continue to sell on Etsy. I was unable to leave feedback because the transaction was canceled. Beware of both Etsy and LisaSu....and never use a debit card on Etsy. Their Trust and Safety department is a joke! It's automated and a real human will never contact you. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Etsy vendors misrepresent their products

    I have purchased from 25 Etsy vendors so far. Six of those vendors have either misrepresented (lie is such a strong word) their product as "excellent" condition, or wrapped the item so poorly it arrived broken. I'd love to share photos of these. Then when I leave a neutral review for one, the vendor is just vile toward me in their review. I'm afraid I've had enough of Etsy. The customer service is non-existent, the help menu is only for vendors. Nobody to call or complain to even. I had one vendor who sent me a broken (literally bandaged) perfume dauber and... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    MAKTRAVELER's Picture   MAKTRAVELER    1 Comments   Comments
  • Terrible Customer Service

    I ordered 5 Bridesmaid Dresses from on December 19, 2012. The dresses didn't come until April 8, 2013 and they were not at all what I had ordered. The sewing was erratic, small holes close to the seams, sizes were wrong and one dress, meant to be grey with capped sleeves, was BLUE with no sleeves. I attempted to contact the seller several times and got no response. So I wrote a review, which caught the seller's eye immediately. She instantly contacted me asking me to resolve the isse through Etsy's "Kiss and Make Up"... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    tuffnail's Picture   tuffnail    0 Comments   Comments
  • Did not receive product - its been 3 months

    I ordered a product on Jan 15 - it was shipped and then returned to the seller for incomplete address - I contacted the seller who answered my email immediately and indicated she would reship once she received it back - well that was three months ago - I have been emailing seller every day. Have been promised by Etsy they would interven and issue a refund and apparently every other day i just get computer generated email after computer generated email and now they are saying they cannot refund me Completely unsatisfied - over a $38.00 phone case that no one is taking responsibility on... More...
    (Mobile Phones)
    linda212929's Picture   linda212929    1 Comments   Comments
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