Etsy Support Tickets All Reviews

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Etsy Reviews

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  • wreath



    Tried to open a case with Etsy for a wreath not as described by HollyWoodNVines. Ordered in good faith paid $75.00 & was told on at least 5 occasions by seller that they were sending me a LSU plague to attach to wreath. Unable to "open a case" with Etsy since I have already gifted the idea & cannot send a photo. Very disappointed in not just the original sellers lies but Etsy's requirement of a photo. I will never order from any Etsy seller again. Shame on you'll! More...
    (Home Improvement)
  • Item never recieved



    I ordered a Seattle Seahawks blanketon June 13,2014 from Blankets Unlimited in Chesapeake, VA owned by Whitney Martin. I paid $72.00 and the item was to ship on July 11,2014. It is now August 10,2014! I have sent several emails and no response. I am really put out with this kind of service. Order #144184210 Transaction ID #207640876 All I want is my blanket or my money back. More...
    (Miscellaneous)
  • seller on Etsy



    Bought and returned items from a vendor on ETSY. but never was refunded my money. Opened a claim with ETSY, they basically told me to work it out with the seller. 35 emails back and forth with the seller stating they will refund me which I Never got and Etsy is continuing to tell me to work it out with the seller. ETSY does not hold their vendors accountable and does not help the buyers. Was never informed I could try to recoup my money through Paypal. They now are telling me it's past the 60 days for them to do anything to help me even though I followed exactly what I was told to do... More...
    (Miscellaneous)
  • Belly Bans



    I ordered $19.50 dollars worth from mypetzplace and the money came out of my paypal account but I have never received my items. Let her a message but have not heard from her. Do not know where to go from here. I plan on contacting Paypal. Any help would be appreciated. Thanks! More...
    (Pets)
  • Busy



    This was the only item I received. I paid 47.00 for another order and 37.23 for another but the 30.15 order number 123970734 is all that I received. I have no e-mail just the 866 294 3879 number on my bank acct. and that line is always busy. What happened to the two orders that I was charged? (baby newborn clothes) More...
    (Delivery Services)
  • False claims



    A scamming buyer filed a false report, stating her didn't receive and item, I tracked it & she received it that day. etsy will not remove the claim off my account, even after I wrote in twice & showed proof the item was delivered.. I am not happy with customer service & the way they treat their seller that making them tons of money.. This is outrageous, hire some help, the company will never grow with lame employee as they have working there. More...
    (Delivery Services)
  • Custom Wedding Dress Issue



    I ordered a custom dress from DESIGNSByCandiigirlz in January 2011 for my wedding and made full payment immediately upon ordering, as is my practice. My dress was not ready to be shipped until the end of June 2011. Prior to shipment I alerted the seller that Canada had just had a 3 week postal strike and mail was not expected to be delivered very quickly given the immense backlog of mail. I asked that she not use the postal system but look into the cost to courier instead and she responded that she would. The next morning I received an email that she sent it via UPS (i.e. the postal... More...
    (Miscellaneous)
  • suspend account



    I wrote many times Etsy, what violation did you talking about, but now three days not any email send this company seriously worst customer services, since we have more then 26000 sale, and also 15500 feedback, but they treat like a fool. we lose each day thousand dollar for our sale, also we lose our customer credit. why they no send any message about regarding the account. we hard to manage my business and Etsy ruin this, this is very terrible our business. please help to our site. More...
    (Miscellaneous)
  • 67950129



    Purchased "Fantasy" Electric Jelly flats from vendor "kickassvintage", transaction # 67950129 12/14/11. Ordered size 7 my size (arrived 1/20/12 They were too big. Contacted owner to replace or refund. Owner refused stating she can only replace with something else in her shop. I am out $26... (includes shipping from Romania) I am unable to fill out form below as this product came from Romania--return address reads: Vas Boroka, Berzel, 12/14,Sf.Sheorghe, 520050 Covasha, Romania with no zip code More...
    (Miscellaneous)
  • shop closed CSV File witheld access



    My shop was suspended 1/18/2012 without any prior discussion of issue and no opportunity to correct what specifically was a problem. They are basically ruining your reputation and calling you a liar without a trial!!!My emails were finally answered with canned responses ignoring specific request. I worked hard to build up my shop..100% positive feedback BUT MY MAIN ISSUE, I WANT THE CSV FILE (the excel listing of my shops items and sales) OF MY SHOP. IT IS MINE AND THEY DO NOT HAVE RIGHT TO KEEP ME FROM GETTING IT. I have requested four times now and am totally being ignored. Since my... More...
    (Shopping, Chain Stores)
  • Never received item, never heard from seller



    Below is the email confirming my purchase with KristinsCountryHome, order 38338030 I never received the quilt I paid for. I emailed Kristins Coutry Home and never heard back. I suspect Fraud. Please contact asap. Hi laurabelknap, Congratulations on your Etsy order from KristinsCountryHome. Your order number is: 38338030. Order details Payment method PayPal You paid onemoresold@yahoo.com United States Throw Size Frontier Primitive Homespun Rag Quilt Shop: KristinsCountryHome Transaction ID: 57935362 Quantity: 1... More...
    (Home Improvement)
  • No resolution complaint



    On November 1, 2010, I ordered the "Beautiful Navy Blue Pleated Back Blazer" from Etsy. The actual seller was NewExtrave. After my first inquiry to NewExtrave, I was told on Nov. 26/10 that the item "will be shipped next week". Then nothing. After another inquiry on Dec 7/10 I was told "its shipped already". Still did not receive anything. I filed a complaint with Etsy on Jan 12/11, and Etsy in turn contacted the Vender, advising the Vender to deal with me directly. Vender responded on Jan 17/11, saying item would be shipped that weekend, and shipping... More...
    (Shopping, Chain Stores)
  • blanket



    Wripped off by one of their vendors. Customer Service/Spport is nothing less than aggrivating and only seems to get involved with issues in a timely maneer that will make them money. Generated emails and promises of having a "real person" contact you go nowhere. If you shop on that site...be hopeful the seller isn't going to close her shop and keep your money...Kimsstichintime seems to have no integrity or conscience and I am really angry of being taken advantage of..... More...
    (Miscellaneous)


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