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Etsy Complaint - Etsy and Dee's custom wreath ripped me off!
Etsy Complaint

Etsy Complaint

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Etsy and Dee's custom wreath ripped me off!


Absolutely the worst Customer service experience of my life!! I purchased a wreath from Dee's Custom Wreath for $68 including shipping. I put up the wreath at my front door which has a storm door. After a few weeks I noticed that the wreath has faded tremendously! I sent Dee's Custom Wreath and email and they stated that since it was in the sun they can not do anything for me!! Not a refund, replacement, 20% off next purchase, NOTHING!!! She stated they do not offer any refunds at all!! So I contacted Etsy thinking they are a pretty big company, they got to help right???? WRONG!!! I followed the procedure and within a week Etsy contacted me and stated that it's up the seller discretion and it's a used product and they can not return used products. Really? Your kidding me right? I got to be dreaming? Nope, I spoke to the manger she repeatedly stated that Etsy will not take back any product that is used! so I guess 2-3 weeks is considered used to Etsy? So pretty much I threw $68 down the drain! So let me get this straight I bought a wreath that lasted less then 3 weeks and I can't return it, exchange it, or get anything back for it? Please whatever you do, DONOT order from Etsy or Dee's Costume Wreath


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