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Etsy Complaint - Horrible customer service
Etsy Complaint

Etsy Complaint


Kay57's Picture Reviewed by Kay57

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Horrible customer service


I have been a member of Etsy since January of 2011. I love etsy and everything that it stands for, I have made over 150 purchases since being a member . I have my personal account and I had another account were I sold jewelry and had that shop opened. However that shop has been closed since May. When the account was closed all of a sudden my personal account is now suspended. I have made all the attempts to rectify this situation. I have a claim number which one of your customer service rep provided me with, however their is no way for me to contact the buyer because the account is CLOSE!!! I have received the same email OVER and OVER again. I even provided in showing proof (attachment of my PayPal transactions) that I have no way of contacting the buyer. in addition the last email I sent and received a reply back, but when I replied back I never received an answer. This back to back emails has been going on since May. There's no cCUSTOMER SERVICE NUMBER so I can further explain, when I do get a reply back and respond I NEVER received an answer back. I might just be one member you can careless about, but at least have the decency to help someone who's just trying to solve this issues.

Here is the email I always received: 

Hello,

Our records indicate that your account privileges have been suspended due to violations in a related account. Before we can revisit the status of this account, you will need to resolve all outstanding issues in all of your Etsy accounts. For more information, please check any and all email accounts you own. Keep in mind, messages from Etsy are sent to the contact email on the account.

Best,

Etsy Marketplace Integrity
http://www.etsy.com/policy/dosdonts


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