Etsy Complaint

Etsy Complaint

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Late Succulents / Disabled Account - Etsy


Etsy has terrible customer service. This is the first bad review I have ever written in my life because this store was so offensive to me. We ordered succulents for our wedding. The site promised a 2 business day turnaround, and despite us having ordered the product 5 weeks before our wedding (and the vendor took our money right away), it was not shipped until just a few days before our event. We got it barely in time.

On top of that, when attempting to log into my account, I typed the wrong password twice before getting it right a third time (we all have so many accounts / passwords these days, it's reasonable to forget sometimes). Etsy then disabled my account and sent me an offensive email saying my account was high risk, that I should never open an Etsy account again. There is no phone number to call for account support, and no explanation given as to why my account was suspended. This has never happened with any other website, and I do a lot of online shopping.

I'm sharing this so others take their business elsewhere, it is not right to treat paying customers so poorly.


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