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Etsy Complaint - Never Received Items
Etsy Complaint

Etsy Complaint


GillR's Picture Reviewed by GillR

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Never Received Items


After two smooth transactions through Etsy , I was not worried about ordering 2 pairs of earrings from Janet Galla at TrinketsNWhatnots. When the earrings did not arrive after 2 weeks, I wrote to her asking where they were. Supposedly they were lost in the post. We had a cordial exchange in which I said I would be happy to wait for a new pair. Then she supposedly had trouble sourcing some stones. I still waited pleasantly. Then she stopped replying to my emails. After 3 emails, I made a complaint to Etsy and Paypal. But wait,You CANNOT make a complaint to Paypal after 45 days and Etsy after 60 days. This buyer strung me along, knowing full well that I would be impotent to get a refund--OR EVEN GIVE BUYER FEEDBACK ON ETSY AFTER THE 60 DAY WINDOW--while I waited in good faith for my earrings. She robbed me of my money and both Etsy and Paypal will do nothing to back me up. Terrible terrible customer service from every angle. STAY AWAY!!!!


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